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I will soon use all of my power in all medias to discourage everyone to not purchase Samsung products .
Samsung’s hotline in the Philippines is a joke and have nothing but empathy and empty promises.
We also have units that were broken one day, suddenly functioning on its own the next, then totally dead soon after, again, right as the warranties expire.
Their customer service hotline have nothing but empathy and empty promises to offer. As I have tried to get the contact details of samsung directly and they say they do not have it Search the internet you cannot find anyone real person’s contact details. So I am stuck with No REAL offer to rectify the situation other than a bill for certain TEMPORARY REPAIR. Proof being they ignore all my calls and follow ups, their call center promise feedback that after 4 months of almost everyday calls from me to follow up, up to now offer nothing.
I could not say enough bad things about the product or the service. We are on our second Refrigerator and ended up with a product that we would prefer to Junk for ONE REASON currently and that is NO LIGHT IN THE DISPENSER SCREEN SHAME ON YOU FOR PRODUCING SUCH A TERRIBLE PRODUCT THAT ONE CAN NOT SEE SEE THE CUP DISPENSER SELECTIONS.
WE MUST USE A FLASHLIGHT WE HAVE ATTACHED TO THE DOOR and THE CATCH BASIN FOR WATER AND ICE IS NOT COVERED AND THE WATER AND ICE SLIDE OFF ON THE FLOOR.
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I was even offering accept their charge for a solution with the caveat that it should come with a 1 year warranty, bit again NO RESPONSE. It is just my frustration hoping against hope still.