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Jabber, now known as XMPP, is a set of protocols that allow messages to be transmitted over the Web.Many chat clients, both the live chat and instant messenger varieties, are based off the protocol.Download Free Kevin Gao is the founder and CEO of Comm100.
Live chat lets visitors contact support staff on a specific website, and IM (Instant Messenger) applications let you chat or communicate with other members of a social networking site.
Again, this is something that instant messenger applications simply cannot do.
With instant messenger applications such as Skype, Yahoo Messenger and others, you must download and install a program on your phone or computer before you can use it to chat.
If you wish to use such applications to provide chat support for your visitors and customers, you might find that many of them do not have the required application or are not members of the same social network.
This means some of your customers or website visitors may not be able to reach you.